Cancellation Policy

Cancelling or changing a payment

You can leave the pay page before you confirm a payment. Nothing is charged until you confirm. The total you confirm includes the processing fee shown for that method. ACH payments have no processing fee ($0.00), including a saved bank account. Card: 3.95% processing fee. After you confirm, the payment is submitted to Authorize.net. A card or ACH charge that has already been submitted is not cancelled in the portal. Ask for a refund under the refund policy if the amount or invoice was wrong.

To change a payment that has not yet been confirmed, start again from the invoice and choose the correct method and amount shown for that invoice. Invoice amounts are set by staff. Tenants cannot edit the amount due.

Removing saved payment methods

Signed-in tenants can remove a saved card or bank account from Payment methods in the tenant portal. You can also ask us to remove it. Removal deletes that Authorize.net payment profile so it cannot be used for a later invoice. It does not reverse a payment already submitted with that method.

Stopping recurring or automatic payments

Monthly rent is billed as an invoice on the rent schedule and sent by email. Saving a card or bank account does not, by itself, schedule an automatic charge. Each invoice is paid when you submit a payment, and you may choose a saved method at that time.

To stop a saved method from being used again, remove it. To stop receiving or paying invoices online, contact us. Invoices for rent that is still due will continue to be issued. Declining a future online payment does not delete an invoice that has already been sent.

Lease obligations

Cancelling a portal login, removing a saved method, or choosing not to pay online does not cancel, amend, or reduce the lease. Rent and other charges in the lease remain due on the dates the lease requires.

Cutoff for a pending ACH payment

An ACH debit can be stopped only before it is submitted to the bank. Once you confirm an ACH payment, it is sent to Authorize.net for submission to your bank, and the portal records the invoice as paid. Contact us the same business day, as early as you can, and we will tell you whether that debit can still be stopped. After it has been submitted to the bank, it generally cannot be recalled from this portal. A later return follows the refund policy and your bank's timing. Do not treat a payment as stopped until we confirm that in email.

Contact

Questions can be sent through the contact page.