Privacy Policy

Information we collect

• Account and tenancy details: name, email, phone if provided, unit, property, and portal sign-in.
• Billing details: invoice descriptions, amounts, due dates, payment status, and the history of payments recorded on an invoice.
• Messages you send through the contact form: name, email, optional phone, and the message.
• Technical session data needed to keep you signed in.

Card and bank data

Card numbers and bank account numbers are collected by Authorize.net using Accept.js and stored in Authorize.net Customer Information Manager when you pay or save a method. L & S Property Management does not store full card or bank account numbers on its servers. We store the Authorize.net customer and payment profile identifiers, the brand, the last four digits, and card expiration when the processor returns them, plus the transaction id for a completed payment.

Email

Invoice notices and reminders are sent through Mailgun. Contact-form messages are stored so staff can read them. When email delivery is configured, a copy is also sent through Mailgun, with Reply-To set to the address you entered so staff can reply directly to you. Mailgun uses that information to deliver the email.

Cookies and sessions

The portal uses a session cookie from Auth.js so staff and tenants stay signed in. The cookie is required for the signed-in portals. We do not use advertising cookies or sell cookie data. Guest pay links work without an account.

How long we keep information

We keep tenancy, invoice, and payment records while the tenancy is active and afterward for accounting, tax, disputes, and other legal duties. You can ask us to remove a saved payment method at any time, which deletes that payment profile at Authorize.net. Contact-form messages are kept long enough to respond and for our records of the request.

Security

Portal passwords are stored as hashes. Access to tenant and payment records is limited to authorized staff and to the tenant the records belong to. Payment details are handled by Authorize.net. No method of transmission or storage is perfectly secure, and you should use a private device when paying.

Your choices

You may ask to review, correct, or delete personal information we hold, subject to records we are required to keep for billing and legal reasons. You may remove a saved payment method in the tenant portal. You may stop using the portal, which does not by itself change amounts due under a lease.

Contact

Questions can be sent through the contact page.