Effective date October 5, 2026
Return and Refund Policy
L & S Property Management uses this portal to collect long-term residential rent and other invoice charges. No physical goods are sold, so there is nothing to ship back. This policy explains when a payment can be refunded.
When a refund applies
We review refund requests for:
- a duplicate payment of the same invoice
- an overpayment above the amount due
- a payment applied to the wrong invoice or tenant
- a charge L & S Property Management agrees was taken in error
Rent or other charges that were properly due under the lease are not refunded only because online access was later cancelled. Lease credits, move-out balances, and similar adjustments follow the lease and are confirmed by staff before any money is returned.
Overpayments and duplicate payments
If you pay an invoice twice, or pay more than the amount due, contact us with the invoice number, the date, and both amounts. After we confirm the extra payment, we refund the principal that was not owed.
Processing fees
ACH payments have no processing fee ($0.00), so an ACH refund is the bank amount that should be returned, subject to bank timing. Debit and credit card payments add a 3.95% processing fee on top of the invoice. Each fee is disclosed before you confirm the payment.
When we refund a payment in full, including a duplicate or a payment taken in error, we also refund the processing fee charged on that payment. When we refund only part of the invoice principal, we refund that principal. A processing fee charged on the original payment is not reduced unless we agree in writing to refund it as well.
Timing
Approved refunds are submitted through Authorize.net. Card refunds commonly appear on a statement several business days after we submit them, depending on the card issuer. ACH returns depend on the bank that holds the account. We will tell you when the refund has been submitted. A refund is not complete until it posts at your bank or card issuer.
How to request a refund
Use the contact page. Include your name, the property or unit if you know it, the invoice number, the payment date, the amount, whether you paid by ACH or card, and why you are requesting the refund. We will reply by email after we match the payment.
Contact
Questions can be sent through the contact page.